Not working—possibly a scam

I read through the Customer Ratings and despite the numerous reviews indicating the non-functionality of the app, I decided to give it a try.

On screen, the app appears to work flawlessly. It has a wonderful interface. The problem is after going through the well-documented process, no photos are actually deleted.

I called the customer service number twice. On both occasions, I had a very similar ‘scripted’ experience.

I was requested to provide some personal information. I was then asked to go through the steps I took. I was told everything I did was correct. At this point, I was apprised that I need to download a companion application that would grant the technician access to my computer. I refused.

The customer service reps got very pushy. Both times, I was told I wouldn’t be able to get the app working unless I granted access. Again, I refused.

The second time around I was also escalted to a “Senior Technician” who went through the steps outlined above. This individual, however, got very aggressive—even nasty—when I refused to grant access to my computer.

This appears to be a scam.

Photog 33 about Photos Duplicate Cleaner